ECommerce Executive (Arabic Speaker) Rivoli Group

This role encompasses order processing, logistics coordination, and customer experience to ensure seamless ecommerce fulfillment. Responsibilities include managing orders from payment to delivery with precision, working across platforms like Checkout, Tabby, Tamara, commercetools, and ERP systems, and coordinating with internal teams, partner stores, logistics providers, and customers. The role also involves handling service inquiries in both Arabic and English.

Order Management & Payment Reconciliation

• Reviewing and verifying customer payments across Checkout, Tabby, and Tamara
• Reconciling payment data with orders in commercetools and the ERP
• Processing, updating, and tracking order statuses accurately through internal systems

Fulfillment & Logistics Coordination

• Coordinating with stores, warehouses, and logistics partners to facilitate smooth and timely deliveries
• Monitoring the end-to-end order lifecycle, proactively flagging and resolving any delays or discrepancies

Customer Service

• Responding to customer inquiries, complaints, and order status requests across channels (email, phone, WhatsApp/chat)
• Providing timely, clear, and courteous support in both Arabic and English

Cross-functional Collaboration

• Liaising between customer support, logistics, merchandising, and store teams to resolve order or inventory-related issues
• Ensuring alignment between customer expectations and backend processes

Reporting & Documentation

• Maintaining up-to-date records of orders processed, escalations, and issue resolutions
• Generating daily/weekly Excel-based reports and trackers