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Job Description
Roles & Responsibilities
Establish a clear process catalog for ServiceNow Health & Safety (EHS).
Define discovery questions and deliverables per process.
Specify BA competencies, interview probes, and a selection scorecard.
Outline integration touchpoints, KPIs, and governance to reduce risk.
3. Process Deep Dives – Discovery & Deliverables
Incident Management
Discovery focus: intake channels (portal, mobile, email), classification schema, severity/priority, routing rules, investigation steps, RCA method, CAPA workflow, regulatory outputs (e.g., OSHA, local).
Deliverables: intake taxonomy, assignment matrix, investigation playbook, CAPA model, reporting spec, data migration plan, security/roles.
Risk Management
Discovery focus: JSA templates per role/task, hazard taxonomy, risk matrix, control hierarchy (elimination ? PPE), review cadence, approvals.
Deliverables: risk register design, JSA templates, control library, assessment schedule, PA metrics.
Case Management
Discovery focus: case types (inquiry, accommodation, RTW), SLAs/OLAs, handoffs to HR/Facilities, privacy constraints (PHI/PII).
Deliverables: case taxonomy, workflow diagrams, SLA definitions, comms templates.
Contractor Management
Discovery focus: onboarding process, credential & training verification, incident/case scope for contractors, integration with vendor master.
Deliverables: contractor data model, onboarding checklist, compliance attestations, reporting spec.
Knowledge & Training
Discovery focus: policy/SOP sources, ownership & review cycle, classification (area/process), acknowledgement & training links.
Deliverables: information architecture (IA), metadata model, lifecycle workflow, migration plan.
Compliance & Analytics
Discovery focus: regulatory regimes (OSHA, ISO 45001, local), evidence model, KPI catalog, PA dashboards, audit export formats.
Deliverables: KPI tree, report catalogue, data quality rules, retention policy.
Desired Candidate Profile
Showcase proficiency in conducting risk assessments, hazard analyses, and incident investigations, demonstrating analytical skills.
Exhibit a strong understanding of industry-specific regulations and standards, preferably with experience in manufacturing or construction.
Possess excellent communication and interpersonal skills, enabling effective interaction with diverse stakeholders.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
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Halian
www.halian.com
Arshad Ayub Shaik - Recruitment Consultant
street 6 102, First Floor, Building 4 Dubai Outsource City AL NAKHEEL, United Arab Emirates (UAE)