Emergency Medical Operational Planning Support Consultant

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The consultant will carry out a full review of the technical and operational components of the PRCS EMS, including:

• Organizational structure and staffing: Analyze the workforce composition (EMTs, paramedics, volunteers/EMRs), recruitment and retention challenges, and management capacity.
• Fleet and equipment: Assess the functionality, maintenance, and sustainability of EMS fleet and infrastructures as well as medical equipment and consumables.
• Dispatch and communications: Review existing systems for case allocation, coordination between stations, and links to external actors.
• Training and protocols: Examine current training curricula (e.g. ACLS, ALS, EMR), career pathways, clinical guidelines, and their alignment with international standards.
• Coordination mechanisms: Review how PRCS EMS complement with the Ministry of Health, UN agencies, Movement partners, and other emergency service providers, including the private sector.

The assessment will include an analysis of performance data- such as response times, case mix, patient outcomes, and quality indicators- in order to provide a measurable baseline for future planning.

Recognizing that EMS operates in a highly politicized and constrained environment, the consultant will adopt a participatory methodology. This will include:

• Consultations with PRCS leadership, EMS management, and frontline staff across stations and sub-stations.
• Engagement with volunteers and community representatives (e.g. Community Awareness Committees) to capture perspectives on access barriers and the role of first aid at community level.
• Dialogue with external stakeholders, including the Ministry of Health, international partners, and, where relevant, private sector providers.

These consultations will ensure the assessment reflects both internal operational realities and the broader humanitarian and health ecosystem in which PRCS operates.

The consultant will produce a prioritized recommendations matrix that translates findings into clear, actionable measures. Recommendations should be practical, context-appropriate, and directly linked to PRCS s strategic frameworks (Strategy 2PHONE_NUMBER and Emergency Master Plan 2PHONE_NUMBER). Each recommendation must specify:

• The responsible actor (e.g. PRCS HQ, branch management, external partner).
• A realistic timeline for implementation.
• The resource implications (financial, human, material).

The recommendations will cover, at a minimum, those core areas:

• Workforce and Leadership Development
• Workforce development and training (technical and managerial skills).
• Performance monitoring and accountability mechanisms for station managers.
• Systems and Operations Optimization
• Actionable measures to improve dispatch and communications systems.
• Optimization of fleet and equipment use, maintenance, and replacement.
• Quality of care and Technical Governance
• Enhance the quality and accountability through the establishment of a clear clinical governance, including quality assurance and data systems.
• Partnerships and Resource Mobilization
• Strengthening partnerships and resources mobilization.

Before finalization, recommendations will be presented and validated with PRCS leadership to ensure alignment with the Society s humanitarian mandate, Palestinian national health strategies, and international standards.