Employee Experience Expert

Zakat, Tax and Customs Authority

Employee Value Proposition (EVP)

Baseline and continuously assess ZATCA's present EVP status to preserve and improve employees' perceptions of the organization culture
Support the development of a compelling EVP with internal functions that showcases and differentiates ZATCA s strengths to attract, retain and engage ZATCA s employees
Address and resolve employee inquiries in a timely and efficient manner to maintain ZATCA's EVP and ensure employee satisfaction
Support the development of initiatives and programs based on ZATCA s defined culture, organization vision, mission, values, and best practices

Engagement Programs Planning and Assessment

Conduct research and benchmark employee engagement program best practices to recruit, retain, and maintain employee well being
Support identification of ZATCA s culture in line with organization vision, mission, values and best practices, and accordingly draft list of related initiatives and programs
Coordinate with relevant internal stakeholders to communicate ZATCA s cultural objectives, initiatives, and programs
Support the enablement as well as the implementation of employee engagement and cultural initiatives and programs ensuring alignment with overall strategy
Run periodical employee engagement surveys to evaluate employees commitment and satisfaction, and to assess current culture against target culture requirements
Analyze employee engagement survey results and accordingly assess ZATCA s cultural gaps covering the environment, behaviors, values and rituals in the workplace
Support the development of employee engagement strategy based on survey s results and accordingly draft list of related initiatives and programs to be implemented to improve employee engagement
Develop reports highlighting employee survey data analysis results, areas of improvement, and needed action plans

Organization and Operations

Follow all relevant policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner
Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
Escalate complex problems to the relevant person to ensure cases/issues are closed properly
Perform other duties as requested

People Management

Train junior staff on the different job activities to ensure transfer of know-how, when applicable
Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
Support junior staff or direct reports in order to execute their duties according to set policies and processes

Bachelor s degree in Human Resources Management, Business Administration, or equivalent

A minimum of 5 years of relevant experience