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Experience
10 - 15 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Our client is a prominent Sovereign Wealth Fund in Abu Dhabi, focused on hiring a forward-thinking Associate Director Digital Workplace to lead IT service delivery and drive modernization across enterprise end-user services.
About the Role
This senior leadership role is responsible for:Leading and modernizing the enterprise service desk and end-user support.Transitioning from SLA-driven to experience-level agreements (XLAs) focused on outcomes.Implementing automation, AI, and self-service solutions to enhance user empowerment.Driving operational excellence through ITIL processes, ITSM tools (ServiceNow/Freshservice), and continuous improvement.Partnering with stakeholders to improve digital adoption, satisfaction, and business alignment.
Desired Candidate Profile
10+ years experience in IT service delivery, end-user support, or helpdesk leadership.Proven track record in modernizing service desks using AI, automation, and proactive service delivery.Strong background in ITIL, governance, RCA, and vendor management.Bachelor s degree in IT, Computer Science, or related field (required).ITIL Foundation certification (required); advanced ITIL or Microsoft/ServiceNow certifications are a plus.Excellent leadership, stakeholder management, and strategic thinking skills.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- IT Software
Keywords
- End User Support Associate Director
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Client of Aventus Global Talent
Our client is a prominent Sovereign Wealth Fund in Abu Dhabi, focused on hiring a forward-thinking Associate Director Digital Workplace to lead IT service delivery and drive modernization across enterprise end-user services.