English Customer Support (Non-Voice)

TaskUs

Posted on 2 Mar

Experience

1 - 7 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities:

  • Experience in technical-based customer assistance through chat, and email

  • Previous experience dealing with the challenges faced in a customer-focused role

  • Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.

  • Problem-solving and critical thinking skills

  • A passion for problem-solving with the customer s interest and satisfaction being the primary goal

  • Social Media Savvy

  • Ability to effectively and correctly communicate verbally and in written format

Role Requirements:

  • English (B2/C1) speaking and writing

  • Great communication skills, written and oral

  • Demonstrate strong abilities to work independently and as a remote team player

  • Must be adaptable and flexible, demonstrating abilities to work with process and information changes

  • Must be willing to participate in a background screening

  • Proven customer communication experience (E-mail & chat)

  • Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

  • Willing to learn new skills in a brand new industry within the market

Desired Candidate Profile

Experience in technical-based customer assistance through chat, and email

Previous experience dealing with the challenges faced in a customer-focused role

Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.

Problem-solving and critical thinking skills

A passion for problem-solving with the customer s interest and satisfaction being the primary goal

Social Media Savvy

Ability to effectively and correctly communicate verbally and in written format

English (B2/C1) speaking and writing

Great communication skills, written and oral

Demonstrate strong abilities to work independently and as a remote team player

Must be adaptable and flexible, demonstrating abilities to work with process and information changes

Must be willing to participate in a background screening

Proven customer communication experience (E-mail & chat)

Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

Willing to learn new skills in a brand new industry within the market

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • English Customer Support (Non-Voice)

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TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.span> Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States./span>

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment s notice, and mastering consistency in an ever-changing world.

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners interests and supporting their long term success through innovation and technology powered by ridiculously smart people. TaskUs partners with the world s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.

Read More

https://taskus.wd1.myworkdayjobs.com/Careers/job/Cairo-Egypt/English-Customer-Care-Specialist--No-Voice-_R_2505_5883

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