English Teammate (Voice)

TaskUs

Posted on 2 Mar

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

As an English Teammate, you will be the first point of contact for our customers, providing excellent support and ensuring a positive experience. This role requires strong communication skills and a passion for problem-solving.

Key Responsibilities

  • Provide support to customers via written and verbal communication channels (e.g., chat, email, or phone).
  • Diagnose, troubleshoot, and resolve customer issues accurately and efficiently.
  • Maintain a high level of customer satisfaction in line with company and client quality standards.
  • Document all customer interactions and resolutions accurately in the CRM system.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Adhere to all company policies, procedures, and security protocols.

Qualifications

  • Proven experience in a customer service, BPO, or contact center environment is preferred.
  • Strong verbal and written communication skills in English.
    • The client's minimum requirement for the English language is B2.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency with desktop applications, including web browsers and email.
  • Experience in content moderation is a plus.

Schedule & Logistics

  • The role may require shifts outside of standard business hours, including nights and weekends.

Desired Candidate Profile

Qualifications

  • Proven experience in a customer service, BPO, or contact center environment is preferred.
  • Strong verbal and written communication skills in English.
    • The client's minimum requirement for the English language is B2.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency with desktop applications, including web browsers and email.
  • Experience in content moderation is a plus.

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • English Teammate (Voice)

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TaskUs

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.span> Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States./span>

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment s notice, and mastering consistency in an ever-changing world.

What We Offer: TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Read More

https://taskus.wd1.myworkdayjobs.com/Careers/job/Cairo-Egypt/English-Teammate--Voice-_R_2512_17021