Enterprise Architect - P&C Insurance I Dubai I Financial Services I Al Futtaim Private Company (LLC)

About Company:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Job Description:

The Enterprise Architect (EA) will play a critical role in shaping and governing the enterprise-wide technology architecture for the Property & Casualty (P&C) Insurance business. This role focuses on Agentic AI adoption, digital solution architecture, API-first strategy, and core systems modernization, ensuring alignment between business strategy and technology execution.

The EA will act as a strategic partner to business leaders, product teams, and delivery organizations—driving a future-ready, AI-enabled, composable insurance architecture that accelerates time-to-market, improves operational efficiency, and supports new business models.

What you will do

1. Enterprise & Domain Architecture (P&C Insurance)

• Define and maintain the target enterprise architecture for P&C insurance across underwriting, policy administration, claims, billing, reinsurance, and distribution.

• Develop domain-level reference architectures aligned to business capabilities, value streams, and operating models.

• Ensure architectural consistency across lines of business while enabling controlled flexibility and innovation.

• Translate business strategy into clear architectural roadmaps and investment-guiding principles.

  
  

2. Agentic AI & Intelligent Automation

• Define the enterprise architecture for Agentic AI, including autonomous agents, orchestration layers, decision engines, and human-in-the-loop models.

• Partner with data, AI, and business teams to embed AI agents into core insurance processes (e.g., FNOL, claims handling, underwriting triage, fraud detection, agent assist).

• Establish guardrails for AI governance, ethics, security, explainability, and regulatory compliance.

• Drive reuse of AI capabilities via platforms, services, and APIs rather than point solutions.

3. Digital & Experience Architecture

• Architect digital platforms supporting omnichannel experiences for customers, agents, brokers, and partners.

• Guide the evolution of portals, mobile apps, workflow tools, and low-code/no-code platforms.

• Ensure digital solutions are scalable, API-driven, event-enabled, and aligned with experience and journey design.

4. API & Integration Strategy

• Own the API-first and event-driven architecture strategy across the enterprise.

• Define standards for REST, event streaming, and async integration patterns.

• Enable ecosystem integration with partners, insurtechs, intermediaries, and regulators.

• Govern API lifecycle, security, versioning, and developer enablement.

5. Core Systems Modernization

• Lead architectural strategy for modernizing core P&C systems (policy, claims, billing), including:

  • Legacy decomposition and strangler patterns

  • SaaS / packaged core platforms

  • Microservices and composable architectures

• Ensure coexistence and transition strategies between legacy and modern platforms.

• Balance technical modernization with business continuity and regulatory obligations.

6. Architecture Governance & Delivery Enablement

• Establish and lead architecture governance, including standards, principles, and design reviews.

• Work closely with product owners, engineers, and delivery teams to ensure architecture is executable.

• Provide architectural decision support for major initiatives, vendor selections, and investment cases.

• Act as a technology thought partner for senior leadership and transformation programs.