ETIC, L&D Coordinator - Associate

PricewaterhouseCoopers

As an EMEA Alliances L&D Coordinator, you will play a key role in supporting and coordinating learning programmes that drive capability uplift across the Alliances business. You ll manage learning initiatives, curate and maintain content, track certifications, and work with stakeholders across EMEA to deliver engaging learning experiences. This is a role for someone passionate about people development, organisation, and innovation someone eager to help others learn and grow, while using automation and AI tools to make learning operations more efficient and impactful.

Key Responsibilities

• Upskill Opportunities & Event Support Coordinate and support in-person and virtual learning events, including Trailhead Academy courses, Study Halls, AUX, and Xpert2Pro initiatives. Manage delivery logistics, scheduling, and communications to ensure a seamless learner experience. Partner with Alliance Drivers and L&D leads to drive awareness and participation across territories.
• Content Management Maintain and update learning content across internal platforms, including the EAIC Hub, Growth Center, and Connected Source. Collaborate with the L&D Lead and alliance stakeholders to ensure materials are relevant, accessible, and up to date.
• Upskill Incentive Drives Support the design and rollout of EMEA-wide upskilling initiatives aimed at driving certification and skill development. Track progress, analyse participation data, and report outcomes to leadership.
• Mentoring Program Support Coordinate the operational aspects of the Salesforce Certified Technical Architect (CTA) mentoring programme. Support mentor-mentee engagement, track milestones, and ensure timely progress.
• Automation Collaboration Work alongside the EAIC AI specialist and FridAI team to identify automation opportunities within L&D operations. Help test and implement automation tools to reduce manual tasks and improve learner engagement efficiency.
• Reporting & Data Analysis Regularly collect and analyse certification data across EMEA. Build and maintain dashboards that track progress against learning and certification goals. Support collaboration with Global Alliances and L&D teams on certification tracking improvements.
• L&D Operations & Communications Manage internal L&D Community of Interest channels and Teams spaces. Draft and distribute communications for upcoming training sessions to maximise attendance and completion. Track certification maintenance windows and proactively drive timely completion with alliance teams.

Skills & Qualifications

• 2 5 years of experience in operations, coordination, or project management (L&D knowledge preferred).
• Strong organisational and project management skills; ability to handle multiple tasks and priorities.
• Excellent written and verbal communication skills in English, with confidence engaging stakeholders across regions.
• Proficiency in Microsoft 365 suite (Excel, PowerPoint, SharePoint, Teams); data literacy in reporting or dashboards.
• Familiarity with our technology alliance partners (e.g. Microsoft, AWS, Salesforce, Google, Oracle), and their certification frameworks, is an advantage.
• Curiosity and interest in using AI and automation to enhance learning operations.
• Drive and ambition to create smarter, faster, and more innovative ways of learning across PwC s Alliances ecosystem.
• Comfortable working remotely and autonomously while maintaining proactivity and responsiveness.

What Makes This Role Unique

• Exposure to global L&D programmes that shape PwC s alliance capabilities across EMEA.
• Opportunity to collaborate on automation and AI initiatives that redefine learning operations.
• Direct involvement in building a culture of continuous learning and professional growth.
• A role that combines coordination excellence, creativity, and strategic impact at the heart of EAIC s transformation journey.