ETIC, Operations Excellence Specialist - Senior Associate

PricewaterhouseCoopers

Line of Service Advisory Industry/Sector Technology Specialism Managed Services Management Level Senior Associate Job Description & Summary We are seeking a motivated and detail-oriented Operations Excellence Senior Associate to support the EMEA Alliance Driver in managing day-to-day alliance operations and executing selected strategic initiatives. This role plays a key part in ensuring effective communication, pipeline management, and coordination across the EMEA alliance teams-strengthening PwC s collaborative efforts with Alliance and driving mutual business growth. The role integrates strategic planning, operational enablement, and stakeholder engagement to accelerate go-to-market alignment, improve alliance execution, and deliver business growth. You will act as an embedded operations partner to the Alliance Driver, combining data-driven insights, operational rigor, and strategic intent with execution to ensure PwC s alliance leaders have the tools, intelligence, and support needed to succeed in a competitive marketplace. It s a unique opportunity to be at the heart of how PwC executes strategy with its most strategic technology partners, while learning from some of the firm s most experienced alliance and market leaders. Key Responsibilities Provide comprehensive operational support to the alliance driver and team meeting coordination, project tracking, and governance support (incl., contracts, contacts, rhythm of business). Develop and maintain high-quality stakeholder deliverables (presentations, reports, newsletters, standardized templates). Support alliance drivers in preparing and driving joint initiatives and leadership meetings; with alliance territory drivers and other stakeholders. Support the preparation of internal and external reporting related to alliance activities (e.g., funding, certifications, financials etc) Analyze internal performance data and conduct research to inform strategic decision-making. Take ownership of pipeline management and hygiene for opportunities within both PwC and alliance partner systems at the EMEA level providing support to local territories. Support centralized content management by curating, maintaining, and standardizing assets (e.g. case studies, client references, and win stories), templates and comms channels. Assist in planning and execution of events aligned to Alliance Drivers priorities, ensuring smooth delivery and timely reporting of engagement data. Ensure process compliance, record-keeping, and alignment with PwC standards.