ETIC, Service Desk - Graduate
PricewaterhouseCoopers
Employer Active
Posted 3 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
This role provides day-to-day IT operational support across enterprise systems. You will manage incidents and service requests, perform initial troubleshooting, support user access and navigation, and ensure issues are resolved or escalated in line with ITSM processes. You will also support documentation, testing, and change or release activities when required.
Key Responsibilities
Act as first-line support for IT-related queries, incidents, and service requests
Log, categorize, prioritize, and manage tickets through the service management tool
Perform initial analysis and troubleshooting, escalating issues where necessary
Support user access requests and basic system navigation issues
Collaborate with internal IT and service teams to ensure timely resolution
Maintain and update support documentation, knowledge articles, and user guidance
Support system changes, testing, or rollout activities as needed
Skills and Experience Required
Experience in an IT service desk, operations, or IT support role
Good understanding of ITSM processes (Incident, Request, Change, Problem)
Strong communication, coordination, and problem-solving skills
Customer-focused mindset with strong attention to detail
Experience with ticketing tools such as ServiceNow is an advantage
Desired Candidate Profile
Who We are Looking For
Are you experienced in IT service management and end-user support for enterprise applications? Do you enjoy resolving issues, supporting users, and ensuring smooth day-to-day operations?
We are looking for an Operations Management professional to join our team and act as a first point of contact for IT service requests and incidents. The role focuses on operational support, user assistance, and coordination with internal teams to ensure service continuity and quality delivery.
Company Industry
- Accounting & Auditing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- ETIC
- Service Desk - Graduate
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PricewaterhouseCoopers
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries. About the Team Operations Management is part of our Managed Service Delivery Tower. We are responsible for ensuring a reliable, efficient, and user-focused service experience across all supported systems. Our focus is on responsiveness, clear communication, and continuous service improvement.