Executive Secretary

Tadawul Group

Principal Duties and Responsibilities:

Develop and sustain strong, strategic relationships with Exchange Members to enhance engagement, satisfaction, and collaboration.

• Act as a primary point of contact for members, ensuring their concerns are addressed promptly and effectively in alignment with Exchange standards and market rules.
• Lead coordination with internal divisions to ensure seamless member onboarding, system readiness, and operational support.
• Monitor member performance and market activities, proactively identifying opportunities for engagement and areas requiring intervention.
• Support the execution of strategic initiatives that enhance member experience and promote active, transparent participation in the market.
• Communicate regulatory updates, market developments, and procedural changes clearly and timely to members.
• Prepare and maintain accurate member documentation, reports, and service records to support compliance and operational efficiency.
• Collect, analyze, and report on member feedback to inform continuous improvement and policy refinement.
• Identify opportunities to promote Exchange products and services to members, driving awareness and adoption.

Key Accountabilities:

• Carry out daily operations assigned for the department to comply with the company s standards.
• Prepare timely and accurate department reports to meet the requirements, objectives, and standards of the company and the department.
• Ensure the satisfaction of internal and external customers to address their needs in a courteous and timely manner.
• Follow all relevant policies, procedures, and processes in order for the work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes and practices, work processes, cost effectiveness, and productivity enhancement.
• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.
• Maintain a good and respectful relationship with other colleagues and represent the company in a good image.

Education and Certifications

• Bachelor Degree in Business Administration, Finance, MIS or similar is required, Master Degree is preferred.
• Professional certificate are preferred - CME1

Knowledge and Experience

• 3 + years of experience in sales and client relationship management, preferably within financial markets, capital markets, or financial services institutions.

Skills Required:

• Communication skills
• Proactivity
• Analytical skills
• Collaborative skills
• Problem-solving skills
• Presentation & Reporting
• Adaptability
• Relationship Management
• Customer Orientation