F&B Outlet Supervisor Four Seasons Hotel

The F&B Supervisor is responsible for overseeing the daily operations of the Food & Beverage outlets, ensuring exceptional guest experiences in line with Four Seasons standards. This role involves supervising staff, maintaining service quality, and supporting the management team in achieving departmental goals.

What you will do

• Supervise and coordinate the activities of F&B team members in assigned outlet.
• Ensure adherence to Four Seasons service standards and policies.
• Assist in training, coaching, and developing team members to maintain high performance.
• Monitor guest satisfaction and handle any complaints promptly and professionally.
• Maintain cleanliness, organization, and compliance with health and safety regulations.
• Support inventory control, ordering, and cost management.
• Collaborate with other departments to ensure seamless guest experiences.
• Assist in scheduling and managing labor costs effectively.
• Uphold Four Seasons culture of luxury service and personalized guest care.

What you bring

• Minimum 2 years of experience in a supervisory role within a luxury hotel.
• Strong knowledge of food and beverage operations and service standards.
• Excellent leadership and team management skills.
• Strong communication and interpersonal abilities.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Detail-oriented with a focus on guest satisfaction.
• Proficient in POS systems and basic computer applications.
• Fluency in English; Arabic is an advantage.
• Flexible schedule, including weekends and holidays.
• Passion for delivering exceptional service and creating memorable experiences.