F&B Outlets Manager IBIS

Responsible for maintaining a consistently high level of customer service.

Greet and handle all guest interaction with a high level of professionalism and hospitality.

Resolve guest issues.

Strive to achieve sales targets while respecting budgets during day-to-day operations.

Monitor and modify pricing and procedures as required. This includes updating the menus and any point-of-sale systems to reflect any changes.

Ensure staff compliance with all relevant legislation, regulations and policies. This includes Safe Food Handling policies and procedures, as well as Health and Safety Legislation.

Ensure that the facility consistently meets cleanliness, maintenance, and safety standards.

Responsible to lead, develop and coach all team members to ensure a high level of customer service as well as maximum profitability.

Delegate tasks appropriately to team members and assist the team as required.

Ensure that food and beverage items are being served in compliance with operating procedures.

Ensures the service stations are clean, organized and well stocked at all times. All lighting, music and ambiance is appropriate for the meal period.

Hire new team members and oversee training of new team members and develop training schedules as required.

Administer daily tips for the F&B Department

Monitor staff performance and assist in conducting performance reviews.

Monitor inventory to ensure that the appropriate orders are placed, while respecting budgets.

Conduct monthly inventories for the F&B Department, with assistance.

Be a team player and practice collaboration within F&B and foster this relationship with other departments.

Anticipate and react to any changes in business levels.

Assist with banquets, as required.

Other duties as assigned.