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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As F&B Reservations Agent, Food and Beverage Administration, you will be responsible for the following duties:
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Complete customer and guest booking requests for Mandarin Oriental, Jumeira using Mandarin Oriental Standards for Data Entry, Email Quality & Call Quality
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Proactively handle customer queries and escalations through telephone and email
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Contribute to revenue objectives through maximising booking conversions
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Where appropriate upsell and promote all restaurants to guests
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Ensure group and event booking requests are completed and handed to team in agreed time scales.
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Keep up to date with information and training required to complete role effectively
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Flexibility to work to demands of the business including rotational shifts
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Maintain the integrity and accuracy of Mandarin Oriental Jumeira restaurants customer data base
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Actively demonstrate and comply with Mandarin Oriental Jumeira IT security and compliance policy
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Any other duties as may reasonably be requested by the management
As F&B Reservations Agent, Food and Beverage Administration, we expect from you:
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1-2 years experience in high end customer service role and dealing directly with customers face to face or over the phone (essential)
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Communicate effectively with various customer profiles to deliver their expectations (essential)
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Demonstrate good knowledge of Microsoft Office (essential)
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Fluent in English spoken and written (essential)
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Team player
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Demonstrates good knowledge of a table management/reservation system.
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Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French, Spanish)
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Experience in F&B industry
Desired Candidate Profile
1-2 years experience in high end customer service role and dealing directly with customers face to face or over the phone (essential)
Communicate effectively with various customer profiles to deliver their expectations (essential)
Demonstrate good knowledge of Microsoft Office (essential)
Fluent in English spoken and written (essential)
Team player
Demonstrates good knowledge of a table management/reservation system.
Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French, Spanish)
Experience in F&B industry
Company Industry
Department / Functional Area
Keywords
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Mandarin Oriental Hotel Group
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.