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Experience
2 - 4 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description
- Supervise daily operations of the outlet, ensuring smooth service, monitoring standards, food quality, and guest satisfaction, while maintaining compliance with health, safety, and sanitation regulations.
- Conduct regular inspections to maintain a clean, safe, and organized environment, and understand and explain the outlet s concept and offerings to guests and colleagues.
- Respond proactively to guest inquiries, monitor VIP guest requirements, and handle customer complaints effectively, reporting severe issues to managers.
- Support the Restaurant/Outlet Manager in maintaining POS accuracy, identifying areas for improvement in service and quality, and ensuring proper menu presentation.
- Train colleagues, identify learning and development needs, and foster a positive work environment, promoting teamwork and addressing conflicts.
- Engage warmly with guests, ensure customer satisfaction, create WOW moments, and participate in regular meetings to discuss operational updates and improvements.
Qualifications
- Saudi National
- Holds a High School qualification or equivalent, with a Degree or Higher National Diploma in Hospitality/Hotel/Business Management preferred.
- Experience as a supervisor in a high-volume restaurant with the highest service levels, and at least 2 years experience working in a 5-star luxury hotel environment.
- Possess basic computer skills, including MS Office, and fluent verbal and written communication skills in English (Arabic or other languages preferred).
- Exhibits strong interpersonal and communication skills to interact effectively with guests, colleagues, and stakeholders at all levels, as well as exceptional organizational skills with attention to detail.
- Demonstrates the physical ability to stand for extended periods and the flexibility to work a variety of shifts, including evenings, weekends, and holidays, in accordance with business requirements.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- F&B Supervisor - In Room Dining
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