Facilities Engineer Al Futtaim Private Company (LLC)

AMC Management & Variable works

• Execute Annual Maintenance Contracts (AMC) efficiently within budget and ensure profitability.

• Analyze and evaluate AMC requirements, including HSE and operational risk assessments, contract execution plans, and requirements for mobilization, transition, and performance management phases.

• Regularly meet and report to clients to maintain communication and rapport.

• Track contract progress ensuring adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

• Plan resources such as manpower, materials, and subcontracted services for assigned contracts.

• Manage takeover and handover processes for AMCs.

• Prepare and submit monthly and annual reports for contracts.

• Submit AMC invoices on time and obtain client acknowledgement.

Corrective/Reactive and Planned Preventive Maintenance

• Conduct site inspections and conditional assessment of assets, addressing HSE and operational risks.

• Identify critical systems and assets, ensuring contingency plans to prevent downtime.

• Prepare PPM procedures, schedules, and resource plans.

• Generate method statements, risk assessments, and PPM task sheets.

• Close PPM work orders on a monthly basis.

• Efficiently execute corrective and reactive maintenance, achieving agreed SLAs and KPIs.

• Handle escalations and emergencies, resolve customer complaints, and prepare technical reports.

• Track, update, and close CRM work orders daily.

• Conduct site inspections to ensure quality and provide expert advice to teams.

• Coordinate maintenance contracts with Sub Contractors.

Repair and Refurbishment Works

• Generate revenue from repair, replacement, refurbishment, and retrofit works to meet targets.

• Conduct conditional assessments and identify assets for replacement due to aging or performance issues.

• Prepare cost estimates and proposals for repairs or replacements, and follow up with clients for approval.

• Efficiently execute casual jobs within budget ensuring profitability.

• Submit customer invoices on time and manage payment follow-ups.

• Resolve any client payment issues.

Customer Service

• Develop a customer-focused service enhancing corporate image and relationships with clients.

• Exceed customer satisfaction by meeting SLAs and KPIs.

• Maintain regular client communication and rapport.

QHSE

• Develop safe systems of work and quality management, ensuring safety compliance.

• Implement HSE policies and procedures, preventing incidents.

• Ensure possession and calibration of appropriate tools and safety devices for the team.

• Close out HSE Action Taken Reports, NCRs, and document incidents or accidents.

• Maintain HSE training records and conduct toolbox talks.

Employee Engagement

• Provide job descriptions, induction training, and tools for reporting employees.

• Conduct performance reviews and identify employee training needs.

• Improve employee engagement through needs assessment and action planning.

• Liaise with internal departments to foster good relations and teamwork.