Female Call Center Agent

World Sky Aviation

Employer Active

Posted on 17 Nov

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Handle inbound and outbound calls professionally and efficiently, addressing customer inquiries and concerns.

  • Provide accurate information regarding aviation training programs, enrollment processes, and academy services.
  • Document all customer interactions and maintain detailed records in the CRM system.
  • Follow up with prospective students and clients to provide additional information or support as needed.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Meet or exceed daily, weekly, and monthly call targets and performance metrics.
  • Identify opportunities to upsell or cross-sell academy programs and services.
  • Participate in regular training sessions to stay updated on aviation industry trends and academy offerings.
  • Maintain a positive, professional, and courteous demeanor at all times.

Desired Candidate Profile

Graduates, Female Only

Very Good English Level

  • Excellent verbal and written communication skills in English; additional languages are a plus.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle high call volumes in a fast-paced environment.
  • Proficiency in using call center software and CRM systems.
  • Professional attitude and appearance.
  • Commitment to delivering outstanding customer service.

Company Industry

  • Airlines
  • Aviation

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Female Call Center Agent

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World Sky Aviation

https://wuzzuf.net/jobs/p/u2a5iqolqbsh-female-call-center-agent-morning-fixed-shift-10-6-world-sky-aviation-cairo-egypt