Female Spa Therapist Rosewood Hotels and Resorts

Our Associate Experience:

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

- A competitive salary and benefits package

- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl

- A birthday day off (because your milestones matter!)

- Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.

Your Role:

General Duties:

• Greet and anticipate guest needs within the Spa and exceed their expectation at every opportunity with the highest level of personalization.
• Ensure the smooth running of the Spa with clear communication with both associates and guests with appointments, retail products, providing a seamless service throughout whole Spa.
• Maintain the cleanliness and hygiene of the Spa, supporting associates and specifically within the treatment rooms that they are fully stocked of all items necessary to provide all treatments.
• Be consistent with presentation of the treatment s rooms, beds, nail areas set up/ appearance and are ready to use at all times and relevant items are sterilized in the correct manner.
• Be knowledgeable about and promote all services and products within the Spa, attending all necessary training courses.
• In the absence of the Spa Treatment Supervisor or (Assistant) Spa Manager, carry out the duties and maintain the standards ensuring the smooth running of the Spa.
• Properly care for equipment and products used throughout the spa facility.
• Understand and adhere to punctuality for spa appointments.
• Able to compare and contrast the different services on the menu.
• Be mindful of the spa therapists rota to ensure business needs are met and cooperate as needed.
• Ensure all therapists paperwork such as guest health checks are completed and updated and product sales, commissions are recorded accurately and in a timely manner.
• Upsell Spa products considering guests needs and departments sales targets. Maximize department revenue achieving sales targets set by the management team.
• Be alert to potential opportunities to improve service and profitability within the Spa.
• Be positive within the Spa and a role model to the rest of the Spa team promoting effective communication that guests see the close team spirit and nurturing environment.
• Be discreet and adhere to guest confidentiality.
• Keep the Spa Treatment Supervisor, (Assistant) Spa Manager or (Assistant) Director of Wellness updated with information, complaints, queries that have arisen.
• Be familiar with treatments and products that are not suitable for use during pregnancy.
• Be aware and comply with Health and Safety within the Spa for both facilities, treatments, products upholding these to both guests and associates.
• Handle guest questions and concerns with professionalism and courtesy.
• Respond to guest requests immediately, accurately, and appropriately.
• Maintain a clean, safe, stocked and well-organized work area.
• Maintain spa appearance and cleanliness.
• Ability to work without direct supervision.
• Assist in all areas of the spa operation as directed by management.
• Comfortable around guests in a state of undress.

Standard Responsibilities:

• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition of the ones stated, in a reasonable framework.
• Be a brand ambassador at all times and ensure brand integrity and clarity are always maintained.
• Model the Company s culture, vision, mission, and core values at all times.
• Be mindful of and active in a Spa & Wellness lifestyle and strive to inspire wellness-focused change in others.
• Maintain an understanding of the spa industry and spa philosophy (emotional, physical, nutrition, skin health, community.)
• Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a positive attitude.
• Maintain personal grooming and appearance according to the standards.
• Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Avoid engaging in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.