Field Guide Marriott International

OUR EXPECTATIONS FROM THE ROLE:

JOB ACCOUNTABILITIES:

1. To assist with guest check-in, reception, and check-out in line with the Standard Operating Procedures of the Leisure Department.
2. To ensure that allocated guests receive the activities in an informed and educational manner, while maintaining the policies, procedures and systems of the resort. This is to be done by maintaining personal contact with the guest, and providing continuity to the guest s interactions with other departments of the resort.
3. To arrange and conduct activities and special requests of guests and visitors to the resort, ensuring that they have the maximum comfort and convenience for the duration of their visit.
4. To pass on all relevant information, (including complaints), to the other departments in the operation, to ensure that the guests receive services in a well-coordinated and timely manner. This includes additional information which may be relevant to developing and upgrading services, updating Guest History Records, informing Management, and Sales and Marketing.
5. To ensure that all equipment provided for the activities, including all vehicles is maintained according to the standards laid down by the Resort Management; and to report on any works to be carried out to the relevant departments.
6. To ensure that the image of the resort, the company, Dubai and its policies are maintained through provision of a disciplined, well groomed (short hair and clean shaven as per the company grooming standards for men) and professional approach, at all times promoting a friendly, informal and polite relationship between guests and the resort staff.
7. To actively enquire and recommend the services, activities and facilities of the resort to guests and visitors, ensuring that they are kept informed of the full range of options available to them.
8. To actively maintain and update existing knowledge which is relevant to the resort s services, and the function of being the primary information source for visitors to the resort and to the U.A.E.
9. To ensure that the correct level of competency is reached for all activities. To maintain, practise and improve the skills necessary to conduct all the activities safely and professionally.

holder has to collect them from the security gate and drop them off again once they have finished their performance at the end of the night.

20) The job holder is responsible for maintaining and keeping the vehicle clean that is allocated to them. This includes weekly checks of all the fluids, cleaning out the air filter, cleaning out the air conditioner filter, any basic maintenance and informing the Senior Field Guide when the vehicle requires a major service or if there are any problems with it.

21) Tyres that are pulled or punctured are to be repaired by the job holder.

22) Any guest vehicles or transfer vehicles that become stuck in the sand will be recovered by the job holder.

23) When vehicles have bumpers or roll cages installed the vehicles have to be dropped off in Dubai and again collected after installation.

24) The job holder may be responsible for the first aid equipment and supplies in the resort.

They will keep the first aid cupboard in reception fully stocked as well as the first aid boxes in each department and in the field guides vehicles. They will be responsible for doing monthly checks on the AED machines and for keeping the oxygen cylinders full and maintained and for ordering any first aid supplies that are needed.

25) The job holder will help to drop off and collect guests at their suites using the buggies during busy times or when there are large groups in-house.

26) During the summer months when activities finish early it is the job holder s responsibility to collect the newspapers for the resort from the main gate and deliver them to reception.