Field Service Coordinator & Consulting Engineer

MAN Diesel & Turbo

We can offer you the following tasks:

Manage Pool of engineer located in North Africa

Dispatch the engineers as per requirements

First point for the discussion with Client on field service matters, such as overhaul, troubleshooting…

Coordinate the Filed Service projects Field service processes

Independently carry out the technical, administrative and commercial planning and scheduling of new installations, maintenance and service activities on Turbo machinery equipment for Field Service personnel.

Calculate and issue quotations for Service, troubleshooting, new installation and commissioning.

Draw up the specifications for any needed site subcontractors for installation/commissioning personnel

Evaluation of subcontractors quotation and select qualified subcontractors for Field Service work all in collusion with the Field Service pool

Coordination & communication among all parties involved in the field service activities. Arrange and lead the kick-off/pre-installation meeting as well as follow up site inspections.

Arrange, review and compile all the necessary documentation and work instructions for the Field Service staff to complete planned activities safely, including Risk Assessments and HSE assessments.

Arrange with Global Organization MDT Pools for Field Service staff exchange.

Arrange for the necessary consumables, tooling, lifting and other needed equipment.

Arrange and perform the briefing and the de-briefing meetings with the delegated Field Service personnel.

Technical & administrative Support of the Field Service personnel during their site assignments.

Ensure that all work done in the field is clearly reported and documented.

Cost control and financial completion for each Field Service project.

Complete Field Service Quality documentation as required by the MAN Turbo quality systems

Technical consulting for all mechanical operating issues of local turbomachinery fleet.

Sales support on local turbomachinery fleet.

Regular participation on customer visits in the region in order to recognize and develop business opportunities for all PrimeServ Turbo products like spare parts, revamps, service contracts and field service

Identify and develop opportunities of third party machine business with existing and new customers.

Provide active product safety monitoring on local fleet.

Feedback and tracking of all incidents relevant for product safety (Near Misses; damages, malfunctions, etc.).

Support of field service personnel in case of technical problems.

Carry out root cause analyses including reporting and  documentation

You can help us with these qualifications

Essential 

7-10 years of experience in calculation and or design and or erection of Turbomachinery, Rotating Equipment and sub systems, steam turbines, turbo compressors, and expanders, Rotating Equipment and sub systems.

English speaking is a MUST and preferably additionally French

Strong personal and social skills to maintain good customer relation in strained situations

Broad understanding of operational behavior of turbomachinery, their components and their principle control philosophies

Strong analytical skills as well as vital imagination and intuition to explore root causes of given problems

Knowledge of local technical standards and directives

Familiarity & knowledge of turbomachinery

Desirable 

Certified Project/contract Manager or similar training

Experience in quality assurance

Certified Project/contract Manager or similar training

Experience in quality assurance

Machinery diagnostic training

Profound knowledge of design details of turbomachinery sub-systems and their components with strong engineering background

Experience in working with standard IT systems (Office, SAP, etc.)