Field Trainer

Saint Laurent

ROLE

Under the leadership of the Regional Director and with the collaboration of the EMEA Training Manager, your role is to support the performance of the zone, developing the Sales Associates selling skills through a tailored training program aligned with the brand vision and local needs. You oversee the roll out and execution of the Saint Laurent Experience, the deployment of the operational and product training initiatives and you support the digital and omnichannel transformation of the business.

As Field Trainer, your working time is minimum 80% in store and 20% at the office, including intense travels across borders.

MISSIONS

• Collaborate with the Training Manager to ensure training priorities are consistent within the business context and provide effective recommendations

• Together with the Regional Director, identify local needs, build a customized training strategy and an action plan for your zone

• In collaboration with Store Directors and Training Ambassadors, adapt and deliver training programs in line with the Saint Laurent Experience

2. Be a key support to the EMEA departments

• Collaborate with the Operations team to facilitate the integration of omnichannel solutions as well as supporting store openings and categories induction

• Improve the retail teams clienteling skills in line with the Clienteling team strategy

• Roll-out collection and product trainings in collaboration with the Buying team

3. Drive the training performance and impact on KPIs

• Monitor and share the performances of the training program roll out with their regional director weekly and touch base with the Training Manager monthly

• Follow up on the client experience, Mystery Shopping and Voices results and suggest improvements

• Ensure a seamless integration of the e-learning content and digital modules completion