Floor Supervisor ACCOR

Quality Assurance and Inspection:

• Room Checks: Conduct thorough inspections of all cleaned guest rooms to ensure they meet the rigorous quality and cleanliness standards of Novotel and the Accor ALLSAFE protocols before rooms are released to the Front Office.
• Corridor & Service Area Maintenance: Ensure that corridors, guest lifts, linen rooms, and service areas on assigned floors are consistently clean, organized, and free of unnecessary clutter.
• Defect Reporting: Promptly identify and report maintenance defects, damage, or needed repairs within rooms and common areas, raising immediate work orders with the Engineering department.

Evening/Turn-Down Service Management:

• Preparation: Oversee the preparation and execution of evening turn-down service for designated rooms (e.g., VIPs, long stays, or per guest request).
• Standard Enforcement: Ensure all turn-down procedures are consistently followed, including bed preparation, placement of amenities, and subtle room adjustments to enhance evening comfort.
• Check-In/Late Service: Manage late check-in room readiness and ensure timely evening servicing for guests who have requested specific times.

Team Supervision and Coaching:

• Training & Mentoring: Provide on-the-job coaching and guidance to Room Attendants on proper cleaning techniques, safe chemical usage, efficient room setup, and professional guest interaction.
• Discipline & Motivation: Maintain discipline, professionalism, and high morale among the team, reporting any major performance or conduct issues to the Senior Floor Supervisor.

Room Status and Discrepancy Handling:

• Accuracy: Ensure accurate and timely reporting of room status changes (e.g., from dirty to clean, inspection required) using the designated communication tools or Property Management System (PMS).
• Discrepancy Resolution: Assist the Senior Supervisor in performing physical checks to verify room occupancy against the Front Office report and resolve minor discrepancies swiftly, minimizing potential guest security or service issues.

Inventory and Guest Service:

• Linen & Amenities: Oversee the proper handling, distribution, and stocking of clean linen, cleaning supplies, and guest amenities on the assigned floors, minimizing waste and pilferage.
• Guest Interaction: Handle routine guest requests efficiently and courteously. Escalate complex complaints or high-profile issues immediately to the Senior Floor Supervisor.
• Lost & Found: Ensure immediate logging and security of all lost and found articles according to hotel policy.