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Experience
3 - 5 Years
Job Location
Education
Bachelor of Technology/Engineering(Automobile, Mechanical)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Attend to customers promptly, greet them warmly, and gather accurate details of their requests.
Prepare job cards, provide cost estimates, and explain job details clearly to customers.
Coordinate with workshop staff to ensure timely completion of repairs.
Obtain approvals for additional repairs when needed and communicate any delays to customers.
Deliver the equipment/vehicles in person and explain the invoice and services performed.
Promote value-added services and ensure revenue targets are achieved.
Resolve customer concerns promptly to maintain high Customer Service Value (CSV) scores.
Desired Candidate Profile
Required skills to be successful:
Diploma or Bachelor in Automobile/Mechanical Engineering.
3–5 years of experience in an automobile dealership, with at least 3 years in Service Department as a Service Advisor, preferably in Buses/Commercial Vehicles.
Strong customer handling skills and effective communication abilities.
Logical thinking to understand technical root causes of vehicle issues.
Proficiency in MS Office and ERP systems.
Customer service oriented, honest, responsible, culturally sensitive, and a team player.
What equips you for the role:
Knowledge of automotive dealer/distributor business processes.
Experience in service management and workflow coordination.
Strong interpersonal skills and ability to empathize with customers.
Commitment to achieving business targets while maintaining service quality.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Material Handling Lead
- Material Handling Coordinator
- Team Leadership
- Warehouse Operations Supervisor
- Troubleshooting
- Lead
- Equipment Operations
- Equipment Operations Manager
- Warehouse Operations
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Al Futtaim Private Company (LLC)
Al Futtaim Private Company (LLC)
Jessica Misal - NA
Festival Tower, Crescent Drive, Dubai Festival City, Dubai Al Hasan Al Basri St, Dammam, Dubai, United Arab Emirates (UAE)
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