Job Description

Roles & Responsibilities

[aboutus]

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

[daytoday]

Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner.

Extend particular assistance to children, elderly and disabled.

Inform guests of vehicle parking procedures, if necessary, and direct Valet Parkers accordingly.

Review VIP arrival report on daily basis and be familiar with regular guests.

Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information.

Assist Valet Parkers in issuing valet ticket to guests.

Direct flow of traffic at hotel driveways ensuring maximum safety.

Coordinate with security for the strict implementation of safety procedures.

Handle guests luggage promptly and professionally, using safe handling techniques.

Deputize for Bellmen, when necessary, in retrieving/loading guest items from cars, busses, vans and carts.

Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby.

Ensure that all luggage are retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move.

Respond to queries positively.

Follow department policies, procedures and service standards, including all safety policies

Report Lost & Found items.

Perform other duties as assigned and requested

Other duties as assigned.

[requirements]

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

Handle cash and credit transactions

Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

Take pride in your appearance and place as a brand ambassador

Other duties as assigned.

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you ll become part of our hotel family.

Franchise Hotel - Bellman Vignette Collection

People Looking for Jobs also searched