Job Description

Roles & Responsibilities

Guest Relations

Greet all guests with a friendly and professional demeanor upon arrival at the lobby or jetty.
Escort guests during boat transfers, ensuring their safety and comfort throughout the journey.
Provide refreshments, towels, and information about the resort during arrival and departure experiences.
Assist with guest check-in and check-out processes in coordination with Front Office.
Handle guest inquiries promptly and ensure all special requests are communicated to relevant departments.
Maintain a strong presence in the lobby and jetty to assist guests at all times.

Boat Operations Support

Coordinate with the boat captain and transportation team for smooth arrivals and departures.
Ensure guest luggage is properly handled and transferred.
Maintain safety standards during all boat transfers and ensure guests are briefed about safety procedures.

Communication & Coordination

Liaise with Front Office, Concierge, and other departments to ensure guest expectations are met.
Keep updated on daily arrival and departure schedules.
Report any guest feedback, incidents, or service gaps to the Guest Experience Manager.

Presentation & Standards

Maintain high grooming standards and a polished appearance at all times.
Ensure the lobby and jetty area remain tidy, welcoming, and presentable.
Uphold the brand image and service culture of the resort.

[requirements]

Previous experience as a hostess, guest relations agent, or similar role in a luxury resort or island hotel.
Excellent communication and interpersonal skills.
Fluent in English; additional languages are an advantage.
Strong sense of hospitality, guest care, and attention to detail.
Confident, friendly, and professional appearance.

Ability to work in outdoor environments and handle boat transfers safely.
Comfortable working outdoors, on boats, and in tropical weather conditions.
Ability to stand for extended periods.

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you ll become part of our hotel family.

Franchise Hotel - Front Office VOCO Hotels

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