Freelance Mystery Shopper / Mystery Auditor Total Solutions Group Innovations Limited (Registe red at DIFC, UAE)

Job Description

Roles & Responsibilities

Desired Candidate Profile

1. Based in UAE, KSA, or wider Middle East region.

2. Strong observational, analytical, and communication skills.

3. Fluency in English (Arabic will be an added advantage).

4. Access to a smartphone and internet connection for reporting.

5. Ability to follow instructions and meet deadlines.

6. Prior experience in market research, customer service, or audits preferred but not mandatory.

About Us :

Total Solutions Group Innovations Limited, part of the Total Solutions Group, is a leading provider of Market Research, Auditing, and Customer Experience solutions. With a strong presence across the Middle East and India, we specialize in mystery audits, process audits, and customer satisfaction studies for global brands in the automotive, banking, retail, hospitality, and technology sectors.

Role: Mystery Shopper / Mystery Auditor (Part-Time / Freelance)

We are looking for detail-oriented individuals to join our Mystery Shopping and Audit network across the Middle East. This is a freelance / part-time assignment-based role, ideal for professionals, homemakers, students, or anyone looking to earn extra income with flexible timings.

What You’ll Do: Visit outlets, banks, showrooms, restaurants, or hotels as a “mystery customer.” Observe and evaluate customer service, compliance, product knowledge, and overall experience. Submit clear and unbiased reports through our online platform. Maintain confidentiality and professionalism at all times.

Requirements:

✔️ Based in the Middle East (UAE / KSA / Qatar / Oman / Kuwait / Bahrain).

✔️ Good observational, analytical, and communication skills.

✔️ Fluent in English (Arabic is a plus).

✔️ Smartphone & internet access for reporting.

✔️ Ability to follow instructions and meet deadlines.

✅ Prior experience is an advantage, but not mandatory – we provide training!)

What We Offer You: Flexible working hours – plan assignments at your convenience. Work with leading global & regional brands. Competitive project-based remuneration. Training & guidance before each project. A fun, rewarding way to earn while making an impact!