Freight Forwarding Manager asyad

KEY ACCOUNTABILITIES:

Team Leadership and Development:

• Lead, mentor, and motivate a team of operations staff, including freight forwarding executors, customs brokers, and logistics specialists.
• Foster a positive work environment that encourages collaboration, productivity, and continuous improvement.
• Identify training needs and coordinate development programs to enhance the teams skills and knowledge ensuring all team members are trained in using the FRESA software.

Operational Efficiency:

• Develop and implement efficient and standardized operational procedures to ensure smooth and streamlined freight forwarding processes.
• Ensure all freight forwarding transactions are entered and maintained in FRESA software or equivalent, as used by ASA YD logistics

Customer Service:

• Ensure exceptional customer service by promptly addressing customer inquiries, concerns, and issues related to operations.
• Maintain high customer satisfaction levels and build long-term relationships with clients.

Regulatory Compliance:

• Stay updated with relevant freight forwarding regulations, customs laws, and international trade policies.
• Ensure the companys compliance with all legal requirements, import/export regulations, and security protocols.

Vendor Management:

• Negotiate and maintain relationships with transportation carriers, freight agents, customs brokers, and other service providers.
• Evaluate vendor performance regularly and make necessary changes to improve service quality and cost-effectiveness.

Supply Chain Optimization:

• Collaborate with the key account managers and procurement teams to optimize supply chain processes
• Identify opportunities for cost savings and efficiency improvements throughout the supply chain.

Risk Management:

• Identify potential operational risks and develop mitigation strategies to safeguard the business and its assets.
• Implement contingency plans to address unforeseen challenges and disruptions.

Reporting and Analysis:

• Prepare regular reports on operational performance, highlighting achievements, challenges, and improvement initiatives.
• Utilize data analysis to drive informed decision-making and identify trends for business growth.