Freight Forwarding Manager

Tawteen

JOB PURPOSE:

As the Freight Forwarding Manager, you will be responsible for overseeing and optimizing the daily operations of our freight forwarding business. You will lead a team of professionals to ensure the efficient and timely movement of goods across domestic and international borders, while maintaining compliance with relevant regulations and delivering exceptional customer service. Your strategic thinking, leadership skills, and industry expertise will be instrumental in driving operational excellence and achieving our business objectives.

KEY ACCOUNTABILITIES:

Team Leadership and Development:

• Lead, mentor, and motivate a team of operations staff, including freight forwarding executors, customs brokers, and logistics specialists.
• Foster a positive work environment that encourages collaboration, productivity, and continuous improvement.
• Identify training needs and coordinate development programs to enhance the teams skills and knowledge ensuring all team members are trained in using the FRESA software.

Operational Efficiency:

• Develop and implement efficient and standardized operational procedures to ensure smooth and streamlined freight forwarding processes.
• Ensure all freight forwarding transactions are entered and maintained in FRESA software or equivalent, as used by ASA YD logistics

Customer Service:

• Ensure exceptional customer service by promptly addressing customer inquiries, concerns, and issues related to operations.
• Maintain high customer satisfaction levels and build long-term relationships with clients.

Regulatory Compliance:

• Stay updated with relevant freight forwarding regulations, customs laws, and international trade policies.
• Ensure the companys compliance with all legal requirements, import/export regulations, and security protocols.

Vendor Management:

• Negotiate and maintain relationships with transportation carriers, freight agents, customs brokers, and other service providers.
• Evaluate vendor performance regularly and make necessary changes to improve service quality and cost-effectiveness.

Supply Chain Optimization:

• Collaborate with the key account managers and procurement teams to optimize supply chain processes
• Identify opportunities for cost savings and efficiency improvements throughout the supply chain.

Risk Management:

• Identify potential operational risks and develop mitigation strategies to safeguard the business and its assets.
• Implement contingency plans to address unforeseen challenges and disruptions.

Reporting and Analysis:

• Prepare regular reports on operational performance, highlighting achievements, challenges, and improvement initiatives.
• Utilize data analysis to drive informed decision-making and identify trends for business growth.