Freight Forwarding Specialist asyad

Responsibilities:

• Plan, organize, and coordinate shipments for domestic and international freight forwarding operations.
• Liaise with clients, suppliers, and transportation carriers to schedule and track shipments, ensuring timely deliveries.
• Efficiently manage all BCO / Cargo Owner / Shipper / Consignee relationships and requirements.
• Liaise with onshore and offshore offices, agents, clients, carriers, airlines, customs brokers, and trucking companies.
• Prepare and verify shipping documents, including invoices, bills of lading, packing lists, and customs paperwork.
• Ensure all documentation complies with relevant regulations and accurately reflects shipment details.
• Monitor invoice quality and ensure these are in line with internal KPIs and customer quotations.
• Work closely with customs brokers to facilitate the smooth clearance of goods at international borders.
• Utilize freight tracking systems and FRESA software to monitor shipments and provide real-time updates to stakeholders.
• Generate regular reports on shipment status, transit times, and delivery performance.
• Communicate with transportation carriers, freight agents, and other service providers to coordinate pickup and delivery schedules.
• Maintain positive relationships with vendors to ensure efficient and reliable services.
• Identify potential shipment issues and proactively work to resolve them to avoid disruptions.
• Collaborate with relevant departments to find solutions to operational challenges.
• Conduct quality checks on shipments to ensure accuracy and compliance with company standards.
• Act as a primary point of contact for customers, addressing inquiries and providing shipment status updates.
• Collaborate with the customers to resolve any shipping-related issues promptly and professionally.