French QA - Call Center
Intouch CX
Multiple VacanciesEmployer Active
Posted 12 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
- Monitor and evaluate French-language customer interactions across multiple channels to ensure compliance with quality standards.
- Conduct regular call audits to assess agent performance, adherence to scripts, and customer service protocols.
- Provide constructive feedback and coaching to call center agents to drive continuous improvement.
- Document quality assurance findings and prepare detailed reports for management review.
- Collaborate with training and operations teams to identify trends and recommend targeted training initiatives.
- Assist in developing and updating quality assurance guidelines and evaluation forms.
- Participate in calibration sessions to ensure consistency in quality assessments.
- Support the implementation of new quality assurance tools and processes.
- Identify areas for process optimization to enhance customer satisfaction and operational efficiency.
- Maintain up-to-date knowledge of company products, services, and customer service best practices.
Desired Candidate Profile
- 1-2 years of experience in a call center or customer service environment, preferably in a quality assurance role.
- Fluency in French and proficiency in English, both written and spoken.
- Strong analytical skills with keen attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to provide clear, actionable feedback to team members.
- Familiarity with call monitoring systems and quality assurance methodologies.
- Ability to work effectively in an office-based environment.
- Strong organizational and time management skills.
- Proactive approach to problem-solving and process improvement.
- Adaptability to evolving business needs and technology.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Quality
- Testing
- QA
- QC
- Inspector
Keywords
- French QA - Call Center
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