Front Desk Administrator Furless

Key Responsibilities:

• Greet and welcome clients in a friendly, professional, and courteous manner.
• Direct clients to the appropriate service area and notify staff of their arrival.
• Answer all calls promptly (within 3 rings) and respond to inquiries professionally.
• Maintain clear and effective verbal and written communication with clients, colleagues, and suppliers.
• Assist clients with booking and rescheduling appointments.
• Provide accurate and immediate responses to client inquiries and concerns.
• Maintain a positive, professional demeanor to enhance the client experience.

2. Administrative & Operational Support:

• Ensure the reception area is clean, organized, and well-maintained at all times.
• Log and maintain accurate records of calls, bookings, and client requests.
• Compute and record financial transactions, ensuring accuracy in cash handling.
• Count money in the register at the beginning and end of shifts, ensuring correct amounts and adequate change.
• Assist with data entry, record-keeping, and preparing reports as required.
• Follow and enforce center policies, including DHA salon compliance standards.

3. Sales & Retail Support:

• Utilize sales skills to promote retail products, treatment packages, and special offers.
• Educate clients on homecare recommendations to support their treatment plans.
• Assist in achieving center sales targets by upselling relevant services.

4. Professionalism & Teamwork:

• Maintain a well-groomed and professional appearance in line with company standards.
• Communicate in English or Arabic at all times to ensure clear client interactions.
• Establish and maintain strong working relationships with colleagues and management.
• Report any client concerns, staff issues, or operational challenges to management promptly.
• Be punctual, dependable, and flexible with work schedules based on center needs.
• Continuously seek opportunities to improve service quality and efficiency.