Front Desk Agent

Client of Talentmate

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Efficiently manage the check-in and check-out process for guests.
• Handle guest inquiries and complaints with professionalism and empathy.
• Coordinate with housekeeping and maintenance teams to address guest needs.
• Ensure all guest information is accurately entered into the system.
• Provide information on local attractions and hotel amenities to guests.
• Manage reservations and bookings through phone and online systems.
• Assist guests with transportation and local directions as needed.
• Monitor front desk operations and report any issues to management.
• Maintain a tidy and welcoming desk area for guests and staff.
• Perform administrative duties such as filing and mail handling as required.
• Support other departments in the hotel as necessary for guest satisfaction.