Front Desk Agent

IHG Hotels & Resorts

Key Responsibilities

• Greet guests with courtesy, professionalism, and warmth at all times.
• Manage check-in, check-out, and reservations efficiently.
• Communicate guest feedback, concerns, or special requests to supervisors.
• Support with administrative tasks such as room assignments, billing, and record keeping.
• Maintain effective working relationships with colleagues across departments.
• Adhere to hotel policies on grooming, health and safety, hygiene, and quality standards.
• Participate in daily briefings, training, and team development activities.
• Ensure the reception area is always presentable and welcoming.

Skills Set

• Guest service excellence
• Front desk operations (check-in/out, reservations, billing)
• Communication and problem solving
• Teamwork and collaboration
• Knowledge of hotel systems (Opera PMS preferred)

Why Join Us

• Competitive tax-free salary with additional benefits including uniforms, global hotel discounts, and professional training.
• Career development opportunities within the IHG Hotels & Resorts global network.
• Inclusive culture that values diversity, trust, and collaboration.
• Access to myWellbeing framework promoting work-life balance and wellness.