Front Desk Agent
IHG Hotels & Resorts
Employer Active
Posted 6 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Welcome guests with a friendly, professional demeanor and ensure smooth check-in and check-out experiences.
- Process reservations, room assignments, and billing transactions accurately.
- Provide information about hotel services, local attractions, and travel directions.
- Handle guest inquiries, requests, and complaints promptly to ensure complete satisfaction.
- Manage guest accounts and ensure accurate posting of charges and payments.
- Coordinate with housekeeping and other departments to ensure rooms are ready for arrivals.
- Monitor and update room availability and guest preferences in the property management system.
- Follow hotel procedures for security, privacy, and safety of guest information.
- Promote loyalty programs, upsell rooms and amenities to enhance revenue and guest experience.
- Maintain a clean and organized front desk area while adhering to grooming and presentation standards.
Skills Set
- Guest Relations / Front Desk Operations
- Customer Service and Problem Resolution
- Reservation and Payment Processing
- Upselling and Cross-Selling
- Communication and Multitasking
- PMS / Hotel System Knowledge
Desired Candidate Profile
Previous experience as a Front Desk Agent or Guest Service Associate in a 4- or 5-star hotel.
Proficiency in hotel management systems such as Opera or similar PMS.
Strong communication and problem-solving skills with a guest-first mindset.
Professional appearance, punctuality, and attention to detail.
Tech-savvy and capable of handling payment systems, booking portals, and online guest communication.
Fluency in English required; additional languages such as Arabic, French, or Russian are a plus.
Flexibility to work night, weekend, and holiday shifts.
Company Industry
Department / Functional Area
Keywords
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IHG Hotels & Resorts
Vignette Collection by IHG Hotels & Resorts is a curated collection of luxury hotels offering guests a more authentic and meaningful travel experience. Each property tells its own unique story while upholding IHG s global standards of excellence. Located in the heart of Dubai, Vignette Collection Dubai embodies refined elegance and genuine hospitality, combining local charm with world-class service to create unforgettable moments for every guest.