Front Desk Agent
IHG Hotels & Resorts
Employer Active
Posted 4 hrs ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Details
Country: UAE
City: Dubai
Industry: Hospitality / Hotels
Function: Front Office / Guest Relations
Key Responsibilities
- Welcome and check in guests efficiently, providing a friendly and memorable arrival experience
- Manage guest bookings, room allocations, and billing transactions accurately using the Opera system
- Promote hotel services, upgrades, and loyalty programs such as IHG One Rewards
- Handle guest inquiries, complaints, and special requests professionally to ensure satisfaction
- Maintain a strong understanding of hotel facilities, services, and local attractions to provide accurate recommendations
- Process cash, credit, and billing transactions in compliance with hotel policies
- Communicate effectively with housekeeping, concierge, and reservations teams for seamless operations
- Monitor guest feedback, act on preferences, and ensure guest expectations are exceeded
- Maintain personal grooming and appearance standards as a brand ambassador for InterContinental Hotels and Resorts
Desired Candidate Profile
Minimum of two years of experience in a front desk or guest service role within a 5-star hotel
Proficient in Opera or similar property management systems
Strong communication and customer service skills in English; additional languages such as Arabic, French, or Russian are an advantage
Excellent organizational and multitasking abilities with a proactive attitude
Flexible to work shifts, weekends, and public holidays
Professional demeanor with a passion for hospitality and teamwork
Company Industry
Department / Functional Area
Keywords
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
IHG Hotels & Resorts
InterContinental Dubai Festival City is part of IHG Hotels and Resorts, a global leader in luxury hospitality with a portfolio of over 6,000 properties worldwide. The Dubai Festival City cluster includes InterContinental, InterContinental Residence Suites, Crowne Plaza, and Holiday Inn & Suites, featuring over 1,600 rooms, award-winning restaurants, and premium event facilities. Known for its elegant design and exceptional service, InterContinental Dubai Festival City continues to redefine luxury hospitality in the UAE, offering colleagues a rewarding and globally connected career experience.