Front Desk Agent

Mandarin Oriental Hotel ...

 As a Front Desk Agent, you will be responsible for the following duties:Welcome, check in/out, and escort guests while handling preferences, invoices, and correspondence with attention to detail and service standards.Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.Deliver prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.Foster a positive and collaborative work environment, actively participate in meetings, and serve as a role model of service excellence and integrity.Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.As a Front Desk Agent, We Expect From YouSenior school qualification with at least 2 years experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.Proficient in Microsoft Office, PSMS, and other Front Office systems.Communicates effectively in English; additional language skills in Arabic or others are preferred.Demonstrates strong customer service skills with a keen understanding of guest needs and expectations.Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.MOstay. When you work as hard as our colleagues do, it s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world.