FRONT DESK AGENT Paramount Hotel Dubai

OBJECTIVE:

Every Mercure team member is a “Heartist”. A Heartist represents Mercure’s brand and its values,

at all times. The Mercure Heartist will establish relationships and foremost, the Mercure Heartist

will deliver an exceptional guest experience and promote the French Elegance.

What you will be doing?

 Demonstrate Mercure’s brand service standards in all interactions.

 Ensure that Colleagues working in the team follow the Mercure’s standards

 Perform all check-in and check-out tasks

 Manage online and phone reservations

 Inform customers about payment methods and verify their credit card data

 Register guests collecting necessary information (like contact details and exact dates of

their stay)

 Welcome guests upon their arrival and assign rooms

 Provide information about our hotel, available rooms, rates and amenities

 Respond to clients’ complaints in a timely and professional manner

 Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to

accommodate guests’ needs

 Confirm group reservations and arrange personalized services for VIP customers and event

attendees, like wedding guests

 Upsell additional facilities and services, when appropriate

 Maintain updated records of bookings and payments

Your Experience and Skills

 2/3 years work experience as a Hotel Front Desk Agent, Receptionist or similar role

 Experience with hotel reservations software, like, OPERA etc

 Understanding of how travel planning websites operate, like Booking and TripAdvisor

 Customer service attitude

 Excellent communication and organizational skills

 Degree in hotel management is a plus

GENERAL DUTIES:

Health and Safety

 Ensure that all potential and real Hazards are reported immediately and rectified

 Be fully conversant with all departmental Fire, Emergency and Bomb procedures

 Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for

the security and safety of guests and employees

 Ensure the safety of the persons and the property of all within the premises by fairly applying

Hotel Regulations by strict adherence to existing laws, statutes etc