Front Desk Coordinator – Leisure & Entertainment IEX RECREATIONAL PLAYGROUND L.L.C

We are looking for a motivated and customer-focused Reception Coordinator to manage front desk operations and support a high-energy leisure facility. This role is ideal for candidates with strong people skills who are seeking leadership exposure, and long-term stability in a dynamic work environment.

Reception & Front Desk Operations

Manage daily front desk activities including customer check-in, bookings, payments, and inquiries.

• Ensure reception operations run smoothly, efficiently, and professionally at all times.
• Maintain a clean, organized, and welcoming reception area.
• Coordinate shift handovers and ensure accurate communication between teams.

Customer Service & Guest Experience

• Provide friendly, professional, and confident service to all customers.
• Clearly explain facility rules, safety requirements, and services.
• Handle customer complaints and concerns calmly and professionally.
• Build strong rapport with guests and encourage repeat visits.

Team Coordination & Support

• Support and guide reception staff during shifts.
• Assist with training new team members on customer service standards and systems.
• Lead by example, promoting teamwork, discipline, and professionalism.

Sales & Revenue Support

• Actively promote services, packages, memberships, and special offers.
• Upsell and cross-sell in a natural, customer-friendly way.
• Support marketing campaigns by engaging customers at reception.

Administration & Reporting

• Handle cash, POS systems, bookings, and daily reports accurately.
• Maintain customer records and follow company procedures.
• Communicate feedback and operational issues to management.
• Perform additional tasks assigned by the Operations Manager