Front Desk Supervisor Rosewood Hotels and Resorts

Job Description
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WHO ARE WE?
About Rosewood Doha
Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine ultra-luxury hospitality for global citizens who crave a lifestyle of authenticity fused with modern luxury.
We will become one of the city s most dynamic culinary destinations with a collection of innovative restaurants & lounges. We will transform ordinary events into extraordinary with sleek interiors and state-of-the-art technology. We will introduce a ground-breaking urban concept that delivers innovative and integrative solutions for personal transformation.
WHY JOINING US?
At Rosewood Doha, we are dedicated to creating an environment where passion meets purpose.
We believe we have the power to impact and enrich everyone s life. Each day is full of opportunities to positively contribute to our associates, guests, and community.
Here, everyone belongs. We partner with you to Discover Your Calling, unlocking your true potential to excel in your career.
Together, we push the boundaries, discover the uncharted and bring hospitality to new heights.
YOUR IMPACT IN THIS ROLE:
Supervise Front Desk Operations : Supervise and manage daily front desk operations, ensuring smooth check-ins, check-outs, and guest interactions to maintain a high standard of service.
Be the Ambassador of Exceptional Service : Be the ambassador of exceptional service, representing the hotel's commitment to excellence through every interaction and leaving a lasting impression of professionalism and care
Train and Mentor : Train and mentor the front desk team, sharing best practices, providing feedback, and fostering a culture of excellence and continuous improvement.
Resolve Guest Issues: Resolve guest issues and complaints effectively, using problem-solving skills and empathy to ensure guest satisfaction and maintain the hotel's reputation for outstanding service.