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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Greet customers courteously and professionally upon their arrival.
- Perform recordings efficiently and accurately, collecting all necessary information.
- Provide detailed information on hotel services, facilities and local attractions.
- Coordinate with other departments to ensure a seamless customer experience.
- Manage reservations, cancellations and modifications accurately.
- Anticipate the specific needs of clients and coordinate personalized services.
- To quickly resolve customer problems, whether they are complaints, special requests or delicate situations.
- Collaborating with internal departments to proactively resolve problems.
- Assisting customers during departures by performing a quick and accurate check-out.
- Manage telephone calls professionally and efficiently.
- Maintain a thorough knowledge of reservation systems and hotel management software.
- Participate in regular training sessions on new procedures and service standards.
- Guarantee the confidentiality and security of customer information in accordance with hotel standards.
- To manage emergency situations calmly and professionally.
- Participate in team meetings to discuss performance, objectives, and initiatives.
- Ensure transparent communication with other departments to anticipate customer needs.
- Maintain an atmosphere of luxury and elegance in the reception area.
- Continuously seek opportunities for innovation in reception processes.
- Contribute to the implementation of recognition and compensation programs for staff.
Desired Candidate Profile
Diploma in hotel management, tourism or customer service.
Additional training in hotel reception or communication techniques is an asset.
Prior experience of at least 1-2 years in a similar position in a 4* or 5* hotel.
Experience in an Accor group brand or a luxury establishment is highly valued.
Knowledge of high-end service standards and the expectations of an international clientele.
Proficiency in hotel management software (Opera PMS or equivalent).
Excellent knowledge of check-in/check-out procedures, invoicing and reservation management.
Ability to handle upgrade situations, complaints or special requests with tact and efficiency.
A good understanding of LQA standards and Accor Service Philosophy procedures is an asset.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Front Office Agent
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