Front Office Duty Manager
AccorHotel
Employer Active
Posted on 7 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Team Leadership: Supervise and lead a team of front desk associates, including training, scheduling, and performance management.
Guest Relations: Oversee guest check-in and check-out processes, ensuring a seamless and welcoming experience for all guests.
Problem Solving: Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner.
Operational Support: Managing daily operations of the front office, including room assignments, inventory management, and cashiering.
Quality Assurance: Ensure adherence to company standards and policies, maintaining high levels of cleanliness, organization, and professionalism at all time as per LQA Brand Standards.
Communication: Liaise with other departments to coordinate guest requests, room maintenance, and special accommodations.
Emergency Response: Act as a point of contact for emergencies and incidents, following established procedures to ensure the safety and security of guests and staff.
Reporting: Prepare daily reports, including occupancy rates, revenue figures, and guest feedback, to provide insights and support decision-making processes.
Desired Candidate Profile
Minimum of 2 years experience in a front office supervisory or management role , in a 5-star hotel.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in hotel management software (e.g., Opera,) and Microsoft Office Suite.
Strong problem-solving skills and the ability to handle stressful situations.
High attention to detail and organizational skills.
Flexibility to work various shifts, including weekends and holidays.
A degree in Hospitality Management or a related field is preferred.
Proficiency in English is required; additional languages are a plus.
Company Industry
Department / Functional Area
Keywords
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AccorHotel
Hotel Overview: Nestled along the picturesque Arabian Gulf beaches, M venpick Hotel Jumeirah Beach is a modern 5-star hotel that promises an unparalleled experience of comfort and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, M venpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.