Front Office Duty Manager

Hyde Johannesburg Rosebank

Job Description

How does your working day look like

• You ll make sure the accounts are correct and admin processes run smoothly.
• You ll support your colleagues with a winning smile whenever, once again, all the guests turn up to check in at the same time. On top of this, you ll also keep your head above water when there are sudden changes of plan.
• You ll attend VIP s arrival.
• You ll ensure guests are attended quickly and any complaints handled tactfully and diplomatically.
• You ll communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
• You ll be aware of room status and also the competitors status.
• You ll optimise the occupancy rate and average room rate.
  
  

Qualifications

• You ve completed a course of training in the hotel business, gained some management experience and can speak English fluently
• You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve
• You re a doer and even if you do it wrong sometimes, you openly admit it
• You re not just bringing your abilities, but also your character