Front Office Executive / Front Desk Customer Support

BattMobile

Customer Support Duties :

• Greet and welcome customers in a professional and courteous manner.
• Handle incoming calls, emails, and walk-in inquiries efficiently.
• Assist customers with service bookings, scheduling, and follow-ups.
• Provide accurate information about services, pricing, and availability.
• Coordinate with technicians and the operations team to ensure smooth service delivery.
• Handle customer complaints or concerns and escalate when necessary.

Administrative Responsibilities :

• Maintain and update customer records, booking systems, and databases.
• Prepare daily reports, service logs, and documentation.
• Manage front desk registers, including visitor logs, call logs, and booking records.
• Assist in invoice preparation, data entry, and basic accounting coordination.
• Support HR/Admin tasks such as document collection, filing, and coordination.
• Ensure proper filing and record-keeping of all documents.
• Monitor office supplies and coordinate with HR/Admin for replenishment.
• Keep the reception area clean, organized, and presentable at all times.

Requirements :

• Presentable and professional appearance.
• Well-dressed with strong interpersonal skills.
• Good command of English, spoken and written.
• Previous experience in a front desk or customer support role.
• Basic computer knowledge, including MS Office, email handling, and booking systems.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment.