Front Office - Guest Relations - Lobby Hostess

IHG Hotels & Resorts

Your day to day

• Guest Reception:
  
  

Greet and welcome guests upon arrival, ensuring a seamless check-in experience in the lobby and on the guest yacht.

• Guest Yacht Duties:
  
  

Act as the primary point of contact for guests aboard the yacht, assisting with inquiries, coordinating special requests, and ensuring comfort.

• Information and Assistance:
  
  

Provide guests with accurate information about hotel services, local attractions, and yacht facilities.

• Coordination with Other Departments:
  
  

Work closely with the Front Office, Housekeeping, and F&B teams to ensure guests requests and needs are met efficiently, both on the hotel premises and on the yacht.

• Service Excellence:
  
  

Maintain a high level of hospitality and professionalism at all times, creating a warm and welcoming atmosphere for guests in all areas.

• Problem Resolution:
  
  

Handle guest complaints or issues promptly, ensuring satisfaction and reporting any unresolved matters to the manager.

• Safety and Compliance:
  
  

Ensure all safety protocols and guest security measures are adhered to, especially while onboard the yacht.

• Yacht-specific Duties:
  
  

Facilitate yacht embarkation/disembarkation processes for guests, liaise with the yacht crew, and coordinate luxury services during yacht stays.

What We Need From You

Languages Required: Fluency in English; proficiency in additional languages, such as Arabic, is an advantage.

Years of Experience: Max - 5 / Min - 1

• Friendly and patient personality
• High-Energy - A Glowing Personality
• Experience in guest relations or hospitality roles, preferably in a luxury environment.