Front Office Manager
IHG Hotels & Resorts
Employer Active
Posted 7 hrs ago
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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Position Overview
Holiday Inn Dubai Al Barsha, part of IHG Hotels & Resorts, is seeking a Front Office Manager to lead the front-of-house operations with professionalism and warmth. This role oversees guest arrivals, stays, and departures, ensuring seamless service delivery and consistent adherence to Holiday Inn brand standards.
Job Details
Location: UAE
Location: Dubai
Industry: Hospitality and Tourism
Function: Hospitality / Travel
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Oversee daily front office operations, ensuring smooth and welcoming guest experiences.
* Lead, mentor, and train the Front Office team to deliver high-quality service.
* Monitor guest feedback and Guest Love Scores to implement improvements in line with IHG standards.
* Implement guest recognition and loyalty-building programs.
* Collaborate with Housekeeping, F&B, and other departments to deliver seamless service.
* Resolve guest concerns with empathy, ensuring issues turn into positive experiences.
* Drive initiatives to improve operational efficiency and guest satisfaction.
* Ensure adherence to hotel policies, brand standards, and service protocols.
Ideal Profile
* Previous leadership experience in Front Office or Guest Services within a hotel environment.
* IHG brand experience preferred.
* Currently based in the UAE.
* Strong knowledge of IHG Guest Love tools and guest satisfaction metrics.
* Excellent leadership, communication, and problem-solving skills.
* Ability to manage high guest volumes while maintaining personalized service.
* Experience with hotel PMS systems, preferably OPERA.
Skills Set
* Front office operations and guest services.
* Team leadership and staff training.
* Guest feedback analysis and service improvement.
* PMS (OPERA) system expertise.
* Cross-departmental coordination.
Why Join Us
* Competitive salary with benefits package including full uniform, global staff discounts, and professional training.
* Work with a globally recognized hospitality brand.
* Opportunities for career growth and advancement within IHG Hotels & Resorts.
* Inclusive workplace culture that values diversity and well-being.
* Access to the IHG myWellbeing framework to support work-life balance and personal development.
Company Industry
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