Front Office Manager
IHG Hotels & Resorts
Employer Active
Posted 14 hrs ago
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Experience
1 - 7 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Oversee daily front office operations, ensuring smooth and welcoming guest experiences.
- Lead, mentor, and train the Front Office team to deliver high-quality service.
- Monitor guest feedback and Guest Love Scores to implement improvements in line with IHG standards.
- Implement guest recognition and loyalty-building programs.
- Collaborate with Housekeeping, F&B, and other departments to deliver seamless service.
- Resolve guest concerns with empathy, ensuring issues turn into positive experiences.
- Drive initiatives to improve operational efficiency and guest satisfaction.
- Ensure adherence to hotel policies, brand standards, and service protocols.
Skills Set
- Front office operations and guest services.
- Team leadership and staff training.
- Guest feedback analysis and service improvement.
- PMS (OPERA) system expertise.
- Cross-departmental coordination.
Desired Candidate Profile
Previous leadership experience in Front Office or Guest Services within a hotel environment.
IHG brand experience preferred.
Currently based in the UAE.
Strong knowledge of IHG Guest Love tools and guest satisfaction metrics.
Excellent leadership, communication, and problem-solving skills.
Ability to manage high guest volumes while maintaining personalized service.
Experience with hotel PMS systems, preferably OPERA.
Company Industry
Department / Functional Area
Keywords
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IHG Hotels & Resorts
IHG Hotels & Resorts is one of the world s leading hospitality groups with a diverse portfolio of brands including InterContinental, Crowne Plaza, voco, and Holiday Inn. Holiday Inn Dubai Al Barsha, located on Sheikh Zayed Road, offers 310 well-appointed rooms, vibrant dining outlets, and a reputation for warm, attentive service. Perfectly situated near Mall of the Emirates and Jumeirah s beaches, the hotel is a landmark destination for both business and leisure travelers in Dubai.