Front Office Manager
Marriott
Employer Active
Posted on 19 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description
Position Overview
This leadership role oversees daily front office operations at JW Marriott Marquis Dubai, ensuring exceptional guest experiences, smooth check-in/out processes, and consistent service delivery aligned with Marriott luxury standards. The position drives team performance, operational efficiency, and guest satisfaction across all front office functions.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Hotel Management
Job Type: Full-time
Key Responsibilities
- Oversee front office operations including reception, concierge, and guest services
- Ensure efficient check-in, check-out, and room assignment processes
- Maintain high guest satisfaction through proactive service and problem resolution
- Lead and coach the front office team, fostering engagement and continuous improvement
- Coordinate with housekeeping, reservations, and other departments for smooth daily operations
- Ensure all brand standards, SOPs, and luxury service guidelines are followed
- Analyze guest feedback and implement service enhancement initiatives
- Manage front office financial performance, staffing levels, and scheduling
- Ensure compliance with safety, security, and data protection policies
- Support VIP arrivals, special requests, and personalized guest experiences
- Prepare operational reports and participate in management meetings
- Drive upselling initiatives and revenue contribution from the front office
Skills Set
- Front office operations
- Guest experience management
- Team leadership
- Problem resolution
- Hotel systems (Opera PMS)
- Time management
- Communication
- Service quality control
- VIP handling
- Operational planning
Why Join Us
- Opportunity to grow within Marriott s global luxury portfolio
- Comprehensive training, development, and recognition programs
- Supportive and people-first workplace culture
- Multicultural team environment with career advancement pathways
- Be part of one of Dubai s landmark luxury hotels
About the Company
JW Marriott Marquis Hotel Dubai is part of Marriott International s luxury collection, recognized for exceptional service, refined experiences, and a strong people-first philosophy. The brand empowers associates to grow, thrive, and deliver thoughtful, elevated hospitality rooted in the JW Treatment approach.
Desired Candidate Profile
Experience in front office or guest services leadership roles
Strong understanding of luxury hospitality operations
Excellent leadership, communication, and guest-handling skills
Ability to multitask in a fast-paced environment
Strong problem-solving and decision-making abilities
Knowledge of PMS systems such as Opera
Team-oriented mindset with focus on service excellence
Flexible to work shifts, weekends, and holidays
Company Industry
Department / Functional Area
Keywords
- Front Office Manager
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Marriott
JW Marriott Marquis Hotel Dubai is part of Marriott International s luxury collection, recognized for exceptional service, refined experiences, and a strong people-first philosophy. The brand empowers associates to grow, thrive, and deliver thoughtful, elevated hospitality rooted in the JW Treatment approach.