Front Office Manager SOFITEL

Missions:

The Front Office Manager is responsible for coordinating the efforts of the reception department in order to maintain optimal occupancy rates and revenues, while ensuring attentive service to customers.

Main responsibilities:

• Welcomes the customer and contributes to their loyalty through a warm relationship.
• Establishes excellent relationships throughout his stay, contributing to his loyalty.
• Supervises the operational activities of the reception
• Manages budgets based on occupancy rates and forecasts, and develops staff schedules accordingly.
• Implements guidelines, policies and procedures for supervised operational services
• Manages activities and establishes a work environment conducive to achieving objectives
• Manages performance issues that arise within the supervised operational services.
• An integral part of the operations team, attends all scheduled meetings and actively contributes to them
• Conducts interviews and selects, trains, evaluates, supervises, advises and disciplines department managers and staff, in accordance with company criteria
• Ensures optimal compliance with the group's audit strategy
• Communicates effectively with team members
• Meets daily with team members to discuss key activities of the moment
• Ensures compliance with local health and safety regulations
• Anticipates and resolves customer issues and implements proactive processes to promote customer satisfaction.
• It is a source of inspiration for all hotel staff, encouraging them to deliver performances worthy of a luxury establishment.
• Interacts positively with other departments to ensure that customers receive the welcome expected of a luxury establishment.