Front Office Manager Minor International

Key Responsibilities:

• Assist in the recruitment, onboarding, and training of Front Office team members.

• Develop and implement Standard Operating Procedures (SOPs) in line with Tivoli brand guidelines.

• Coordinate with IT and Operations teams for PMS (Property Management System) setup, front desk design, and back-of-house systems.

• Participate in departmental budgeting, resource planning, and forecasting.

• Collaborate with Sales & Marketing for VIP arrival preparations during soft openings and launch.

Operational Responsibilities (Post-Opening):/strong>

• Oversee daily front office operations ensuring a seamless and personalized guest experience.

• Manage the team in delivering high-quality service including check-in/out, guest inquiries, and problem resolution.

• Ensure all guest requests, concerns, and feedback are handled promptly and professionally.

• Maintain strong working relationships with other departments to ensure smooth guest operations.

• Monitor room inventory, rate availability, and front office financial transactions.

• Lead the team by example in grooming, behavior, and service standards.

• Handle VIP guests and special requests with utmost attention and discretion.

People & Leadership:/strong>

• Foster a positive and service-oriented work environment.

• Conduct regular departmental meetings, briefings, and performance reviews.

• Mentor and develop team members for career growth and succession planning.

• Ensure compliance with local labor laws, hotel policies, and Tivoli standards.